The Little Ark Ltd
Registered in England No: 09478533
Registered Office: AL3 5JQ
VAT Number 202461652
We will aim to post your item(s) within 2 working days of receipt of your order provided that they are in stock. **During sale/busy periods such as Christmas the dispatch time may be longer due to high volume of orders.**
If for any reason we are unable to fulfill this we will contact you via email, to let you know the nearest date we can post your item(s).
UK Standard Delivery
We will select the most appropriate service for your order when you select standard delivery. However, your order will normally take 1-3 working days to arrive after it is dispatched.
Packages will not be sent by recordered delivery if this option is selected.
We keep all proof of postage for 21 days after dispatch, and can not take responsibilty for any items that go missing in the post. We unfortunately are unable to send out replacement items or refunds in the case of lost packages.
However will supply you with the proof of postage if we are contacted within 21 days, along with any information needed to make a claim with Royal Mail.
UK recorded Delivery
We offer our customers the choice to have your parcel sent via recorded delivery.
We keep all proof of postage for 21 days, and can not take responsibility for any items that go missing in the post. We unfortunately are unable to send out replacement items or refunds in the case of lost packages. However will supply you with the proof of postage if we are contacted wihin 21 days, along with any information needed to make a claim with Royal Mail.
All shipments to Europe including Eire will be posted “International signed for”. Please note that international shipments may take up to 28 days to be delivered although this is very rare.
All shipments to the rest of the world will be posted “International signed for”. Please note that international shipments may take up to 28 days to be delivered although this is very rare.
Additional postage fees per item apply.
If the inncorrect postage is selected at checkout we will contact you prior to sending your order, so that the purchase can be completed.
We are happy to accept cancellation of your order by email prior to despatch of goods. If your order has already been despatched please follow the procedure set out in Returns Policy. Please note that once an order has been processed we issue a confirmation email.
We hope that you love all your orders placed with The Little Ark. However if you are unsatisfied with your order or have simply had a change of heart
you can return your order for any reason, as long as the items have not been worn and can be returned with all packaging, tags attatched and in a re-saleable condition, within 7 days of receipt for a refund or 14 days for an exchange. We do not cover the postage costs to return or exchange an order.
We can not accept returns for socks, or undergarments.
If you require an exchange or refund please contact us at firstname.lastname@example.org as soon as possible, and we will reply with our returns address and happily receive your parcel.
It is the customer’s responsibility to return the item(s). We recommend that you return the goods via Recorded delivery. We will not be able to refund any items that are lost in transit back to us.
If you wish to exchange your item for a different size please include the exchange size in your email so we can confirm that we have your size in stock, and can put that item away for you until we receive your original order back.
If the item has been listed as a sale item after you have puchased it we can only offer an exchange or refund at the current selling price.
We do not offer refunds on sale items, however can offer an exchange where possible.
Due to the limitations and the relative inconsistencies of various display monitors, the colours you see on your screen may not be a totally accurate reproduction of the actual product. We strive to make our colours as accurate as possible, but screen images are intended as a guide only and should not be regarded as absolutely correct.
Prices on Thelittlearkboutique.com include UK VAT where applicable.
The Little Ark Boutique accepts payment by Paypal, Mastercard, Visa and all other debit cards.
On receipt of the order, The Little Ark will process the payment manually to ensure that we have the correct items in stock.
The card issuer will perform the required verification checks and only once the payment has been processed will we issue the order.
In the event of a card refusal, we will not be liable for non-delivery or delay.
The Little Ark Boutique understands that privacy and security are extremely important when shopping online.
The Little Ark boutique is a secure website.
We will not pass on your personal, credit or debit card details to any third party.
We do not store your payment details.
We will store your personal email adress via mail chimp or if you choose to sign up to our newsletter, so that we can update you with services, offers and changes to The Little Ark boutique.